1. Who we are
This Privacy Policy explains how Cody Express (Transport) (registered business name) operated by The Trustee for Wait Family Trust (ABN 20 277 927 649) (“we”, “us”, “our”) collects, holds, uses and discloses personal information.
2. What personal information we collect
We may collect personal information including:
- name, company name, role/title
- phone number, email address
- pickup and delivery addresses, site access details, delivery instructions
- names and contact details of site contacts (for pickup/delivery coordination)
- invoice and account information (billing details, payment status)
- proof of delivery details (signatures, timestamps, delivery records)
- communications with us (emails, phone calls, messages, complaints)
- website and device information (IP address, browser/device type, pages visited, cookie identifiers)
We generally do not seek sensitive information. If you provide it, you consent to us handling it only as required to respond to you or provide services.
3. How we collect personal information
We collect personal information when you:
- contact us by phone or email
- submit an enquiry via our website contact form
- request a quote
- provide consignment, pickup/delivery, or site contact details
- interact with our website (including via cookies and analytics tools, where enabled)
4. Why we collect and use personal information
- respond to enquiries and provide quotes
- coordinate pickups, deliveries, and service communications
- manage accounts, invoices and payments
- maintain proof of delivery and operational records
- improve safety, service quality and internal processes
- manage complaints and claims
- meet legal and regulatory obligations
- protect our lawful interests (including insurance and dispute resolution)
5. Disclosure of personal information
We may disclose personal information to drivers/staff, subcontractors, customers/site contacts (as needed), service providers (IT/hosting/email), professional advisers, and authorities where required by law. We do not sell personal information.
6. Overseas disclosure
Some technology providers we use (now or in future) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate protections are in place.
7. Cookies, analytics and tracking pixels
Our website may use cookies and similar technologies (including analytics tools and tracking pixels) to support functionality, understand traffic, measure marketing performance (where enabled), and improve user experience.
8. Direct marketing
If we send marketing messages (now or in future), we will only do so where permitted by law. Messages will include an unsubscribe/opt-out option and we will honour opt-out requests promptly.
9. Security and retention
We take reasonable steps to protect personal information and retain it only as long as required for the purposes above, including legal, tax, safety, or insurance obligations.
10. Access and correction
You may request access to or correction of your personal information by emailing [email protected]. We may need to verify your identity.
11. Complaints
If you have a privacy complaint, contact us and we will respond within a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).